Refund policy

Returns Policy

We offer refunds, exchanges or store credit for full-priced items that meet the following requirements:

- Returns must be made within 30 days of your purchase date
- Items must be in re-saleable condition (tags attached, unwashed and unworn)

Items not eligible for return

We do not accept change-of-mind returns for:

- Sale, discounted, promotional, or clearance items
- Items returned without tags or original packaging
- Items that are worn, or have odours, lint, hair, or stains

Items that arrive back to us not meeting these conditions will either be returned to you at your expense or discarded.

This policy does not limit your rights under the Australian Consumer Law. Faulty, damaged, or not-as-described items are eligible for a refund or replacement regardless of sale status.


Exchange and Store Credit Conditions:

Products must be unworn, unwashed, and undamaged. Items must be returned in the condition they were packaged and sent. Products covered in animal/human hair will not be accepted. Products that smell like they have been washed will not be accepted. Products that smell like smoke, cologne, or have deodorant markings or sweat stains will not be accepted. All items with a "Final Sale" or "Sale" or that are sold during the holidays are final, and no exchange or returns will be accepted. 

We offer free exchanges and the customer is responsible for shipping the item back to our warehouse. Once we receive the item, your return or exchange will be processed in 5 - 7 business days.



    Incorrect Item:

    If you have received an incorrect item please email hello@excommunicadoapparel.com and include:

    1. Your order number
    2. Name on the order
    3. Email the order was made with  
    4. Photo of incorrect item and packing list
    Upon our team confirming that you received the incorrect item, we will create a return label for you, and you will be shipped the correct item in 5-7 business days.


    If you have received a damaged, or defective item please email hello@excommunicadoapparel.com and include:

    1. Your order number
    2. Name on the order
    3. Email the order was made with  
    4. Your request (refund or send another product?)
    5. Most importantly a photograph demonstrating the quality of the print or the damaged area of the item. Send pictures taken on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing.